FAQ & Troubleshooting
Accounts & clubs
Section titled “Accounts & clubs”I signed up in the app but I’m not in any club
Section titled “I signed up in the app but I’m not in any club”That’s expected — signing up doesn’t put you in a club. Join your club with an invite code, or ask your coach/admin to invite you by email. See Join your club.
I’m a coach but the app/club shows me as a player
Section titled “I’m a coach but the app/club shows me as a player”You probably joined with an invite code, which always adds people as players. Ask your club owner/admin to invite you by email as a coach, or to change your role. See Invite coaches and Roles & clubs.
I can’t sign in to the portal
Section titled “I can’t sign in to the portal”The portal is only for owners, admins, and coaches. If you can’t get in, you likely haven’t been invited as one yet — ask your club owner/admin. If you were provisioned by an admin, make sure you’ve set your password first.
How do I create a new club?
Section titled “How do I create a new club?”Clubs aren’t self-serve yet — the Matcha team provisions them and assigns an owner. See Create or claim your school/club.
Recording
Section titled “Recording”The app won’t get past stump calibration
Section titled “The app won’t get past stump calibration”The app must find the stumps before it can detect deliveries. Reposition so the stumps are clearly in frame and well lit, hold the phone steady, and try again. See Record a session.
My clips haven’t uploaded yet
Section titled “My clips haven’t uploaded yet”Uploads run in the background and resume if your connection drops. Keep the app open with a connection and they’ll finish; large sessions can take a while.
When will my deliveries be analysed?
Section titled “When will my deliveries be analysed?”Your deliveries go into your club’s analysis queue, where coaches/analysts review them. Timing depends on your club. Coaches: see Assign & review analysis.
Still stuck? Contact the cci@tvconal.com for help.